Company and Contact Details
Welcome to Sentiré Pilates, trademark of SENTIRE PILATES BELGRAVIA LIMITED, a private limited company registered in England and Wales under the company registration number 15319714 with the registered office address 23 Eccleston Place, London, United Kingdom, SW1W 9NF.
Sentiré Pilates operates a Reformer Pilates Studio at Belgravia’s 23 Eccleston Place, London, SW1W 9NF. Our contact details are info@sentirepilates.co.uk and +44 (0)20 4616 1115
Privacy Policy
Introduction
The SENTIREPILATES.CO.UK website and any other means of collecting personal data are controlled by Sentire Pilates Belgravia Limited, referred to as “Sentire Pilates”, “we”, “us” or “our” throughout this Privacy Policy. We are the primary data controller for the purposes of this website and a company registered in England company number 15319714. Our registered office is 23 Eccleston Place, London, England, SW1W 9NF. We are committed to safeguarding the privacy of our clients, visitors, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us, whether online or offline.
Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and emergency contact details.
- Health Information: Relevant medical history or conditions that may impact your participation in Pilates sessions.
- Payment Information: Billing details, including credit/debit card information, additionally we may also store your payment details on our servers.
- Website Usage Information: IP address, browser type, pages viewed, and the date and time of your visit. This is collected through cookies and similar tracking technologies.
How We Use Your Information
We may use your personal data for the following purposes:
- Service Provision: To provide Pilates sessions and related services, including booking and managing appointments.
- Communication: To communicate with you about your sessions, changes to our services, and promotional offers.
- Health and Safety: To ensure your safety during Pilates sessions by being aware of any medical conditions.
- Payments: To process payments for services and manage your financial transactions.
Improvement of Services: To analyse website usage and improve our services and user experience.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfil our obligations under the contract for providing personalized Pilates services.
- Consent: Where required, we will ask for your consent before collecting and using certain types of personal data, such as health information.
- Legal Obligations: To comply with legal and regulatory requirements.
- Legitimate Interests: For purposes of improving our services, marketing, and maintaining the security of our operations.
Sharing Your Information
We do not sell or share your personal data with third parties for their marketing purposes. However, we may share your data with:
- Service Providers: Third-party service providers who assist us with payment processing, IT support, and email communication.
- Legal Authorities: If required by law, or in response to legal proceedings, we may disclose your information to relevant authorities.
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or alteration.
Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Health information will be kept securely and only for the duration of your membership with us or as required by law.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You can ask us to limit the processing of your personal data.
- Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data under certain conditions.
- To exercise any of these rights, please contact us using our contact details above.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
When you access our Websites or use Sentire Pilates Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, “Flash cookies”, or other local storage provided by your browser or associated applications (collectively ‘Cookies’). We use Cookies to ascertain which web pages are visited and how often, to make our Websites more user friendly, to give you a better experience when you return to a website and to target advertising to you that we think you may be interested in. For example, Cookies allow us to remember your current session, so you do not have to re-enter your password every time you visit our site.
Most internet browsers are set up to automatically accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. You can find information specific to your browser under the “help” menu. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of Websites we control. However, declining our Cookies may interfere with your use of our website and Sentire Pilates services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using our contact details above.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection supervisory authority in the UK (www.ico.org.uk).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Terms and Conditions
Introduction and General Information
These Terms and Conditions (“Terms”) govern the use of services and facilities provided by Sentire Pilates Belgravia Limited (“Sentire Pilates”), located at 23 Eccleston Place, London, England, SW1W 9NF. By booking, attending, or participating in any of the classes, sessions, or using our studio facilities, you agree to comply with and be bound by the following Terms and Conditions.
Sentire Pilates offers Pilates classes, private sessions, and related services. Our operating hours, class schedules, and pricing are available on our website or in the studio. We reserve the right to amend class times, instructors, and pricing at any time.
Booking and Payment
All classes must be booked in advance through our online booking system, via telephone, or in person at the studio. Payment method is required at the time of booking, but note that it will be charged only after the cancellation period. We accept major credit/debit cards, and online payments. After the cancellation period, payments are non-refundable.
Cancellation and Re-schedule
Cancellations must be made no later than 36 hours (or less, subject to status) before the scheduled class. If the cancellation is not made within this period, the full class fee will be charged. Re-scheduling or cancellation is free if performed more than 36 hours before the booked class (or less, subject to status).
Membership and Status
Specific terms, benefits, and pricing of VIP membership and/or other premium statuses for our clients are available on our website.
Studio Rules
It is the responsibility of the client to inform the instructor of any changes to their health or physical condition that may affect their participation in classes. You should not attend classes if you are unwell or have an injury that may prevent safe participation.
Please arrive at 5-10 minutes before your scheduled class time. Please wear appropriate clothing for Pilates sessions. Pilates socks with grip are required for hygiene and safety reasons.
Sentire Pilates is not responsible for any lost or stolen personal items. Please keep your valuables secure and with you during the class.
Instructors and Classes
We reserve the right to change instructors for any class or session without prior notice.
Clients are responsible for ensuring that they attend the appropriate class level based on their ability. Instructors may recommend a different class if they feel it is more suited to your experience level or health condition.
Liability
By attending classes, you acknowledge that physical exercise carries inherent risks, including the risk of injury. Participation in any of the services offered by Sentire Pilates is at your own risk.
Sentire Pilates, its instructors, staff, and agents are not liable for any personal injury, loss, or damage that may occur in the studio or during classes, except where caused by negligence.
We do not accept liability for any indirect or consequential loss or damage.
Personal Data
We are committed to protecting your privacy and will only use the personal information that you provide to manage your bookings and communicate with you regarding our services, in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
By providing your contact details, you agree to receive communications from Sentire Pilates. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
By attending, or participating in any of the classes, sessions, or using our studio facilities you may be photographed, filmed, or otherwise have your image captured during work-related activities, events, or projects. These images may be used by the company for marketing, promotional, and communication purposes across various media channels, including but not limited to.
Code of Conduct
We ask all clients to behave respectfully towards our instructors, staff, and other clients. Disruptive or inappropriate behaviour may result in being asked to leave the studio, and continued misconduct may lead to a suspension of services without refund.
Merchandise Sales and Return policy
Merchandise such as Pilates apparel, accessories and equipment may be available for purchase at the studio or online through our website.
If you are not fully satisfied with your merchandise purchase, you may return or exchange it within 14 days of the original purchase date, provided the item is unused, unworn, and in its original packaging with all tags attached.
For hygiene reasons, certain items such as socks, water bottles, or any product that has been used or opened cannot be returned or exchanged unless faulty.
If the merchandise you purchased is faulty, you may return it within 30 days of purchase, and we will offer a full refund or exchange, subject to inspection.
To return an item, please bring it to our studio along with your original receipt or proof of purchase. If purchased online, you may need to contact us to arrange a return.
Refunds will be processed via the original method of payment within 14 days of receipt of the returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except for items returned due to faults or errors in the order.
Changes to Terms and Conditions
Sentire Pilates reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or other communication channels. It is your responsibility to review the Terms periodically.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us using our contact details above. By participating in any of our classes or using our facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Health and Safety Policy
Introduction
At Sentire Pilates (“Sentire”), the health, safety, and welfare of our employees, clients, and visitors are of utmost importance. This Health and Safety Policy outlines our commitment to providing a safe environment at our Pilates studios. We comply with all relevant UK legislation, including the Health and Safety at Work Act 1974, and ensure best practices to maintain a safe working and training environment.
Company Responsibilities
Sentire recognises its responsibility to:
- Provide a safe and healthy environment for employees, clients, and visitors.
- Assess risks associated with the studio and Pilates activities regularly and implement control measures to minimise them.
- Ensure all Pilates equipment is maintained, regularly inspected, and safe to use.
- Provide necessary health and safety training to staff and ensure they are competent in their roles.
- Keep the premises clean, well-ventilated, and hygienic, with clear access to emergency exits.
- Ensure clear procedures for emergency situations, including fire safety, first aid, and evacuations.
Employee Responsibilities
Employees of Sentire have a duty to:
- Take reasonable care of their own health and safety and that of others who may be affected by their actions.
- Use any equipment provided safely and report any defects immediately to management.
- Follow all health and safety procedures as instructed during training and inductions.
- Report any hazards or unsafe practices they observe to management promptly.
- Cooperate with management in implementing any health and safety measures.
Health and Safety Risks
Risk assessments are conducted regularly to identify potential hazards and assess the risks to health and safety within the Pilates studio. The risks are then controlled or eliminated where possible. These assessments are reviewed at least once a year, or sooner if there are any significant changes in the studio’s layout, equipment, or operations.
Potential hazards in a Pilates studio include:
- Slips, trips, and falls: Due to studio flooring, equipment, or wet areas.
- Manual handling injuries: From moving heavy Pilates equipment.
- Equipment-related injuries: Improper use of reformers, cadillacs, or other Pilates apparatus.
- Fire hazards: From electrical equipment or improper storage of materials.
- Infectious diseases: Especially post-pandemic, from close contact between clients or staff.
Studio Safety Procedures
Equipment Safety
- All Pilates equipment (reformers, mats, barrels, etc.) will be inspected regularly to ensure it is in safe working order.
- Any faulty or damaged equipment must be immediately removed from service until repaired.
- Only qualified instructors are permitted to adjust or operate the Pilates apparatus.
Slips, Trips, and Falls Prevention
- Floors are to be kept clean and dry at all times.
- All pathways and exits must be clear of obstructions.
- Any spillages must be cleaned immediately and warning signs displayed where necessary.
Manual Handling
- Employees are trained in proper manual handling techniques to prevent injury when moving equipment or other heavy items.
- Heavy equipment should always be moved with appropriate lifting aids or by more than one person.
Fire Safety
- Fire extinguishers are installed at designated locations and regularly serviced.
- Emergency exits are clearly marked and must remain unobstructed at all times.
- Staff will receive fire safety training, including how to respond in the event of a fire, and participate in fire drills.
First Aid
- First aid kits are available on-site and checked regularly.
- A trained first aider is available during all working hours.
- All incidents requiring first aid will be recorded in the accident log.
Client and Visitor Safety
- Clients are instructed on the safe use of Pilates equipment by qualified instructors and are monitored during sessions.
- Clients must inform their instructor of any pre-existing conditions, pregnancy as well as pain or discomfort experienced during sessions, and activities will be modified as necessary.
- Visitors to the studio must adhere to all posted health and safety signs and instructions provided by staff.
Hygiene and Infection Control
- Hand sanitiser stations are available for use upon entry and exit to the studio.
- All equipment, including mats, handles, and other high-contact surfaces, are cleaned after every session.
- Regular deep cleaning of the entire studio will be conducted in line with public health guidelines.
- Any staff member or client who is feeling unwell or showing symptoms of contagious illnesses is encouraged to stay at home.
Training
All staff will receive the necessary training to understand their health and safety responsibilities, including:
- Safe operation of Pilates equipment.
- Emergency procedures, including fire evacuation and first aid.
- Manual handling techniques.
Training will be provided during induction and refreshed annually or as required by changes in regulations or studio operations.
Emergency Procedures
Fire
In the event of a fire:
- Raise the alarm immediately.
- Evacuate the building using the nearest fire exit and proceed to the assembly point.
- Call emergency services.
- Do not return to the building until it is declared safe by the emergency services.
First Aid and Accidents
- For minor injuries, first aid will be administered by a qualified staff member.
- In the event of a serious accident or illness, emergency services will be called immediately.
- All accidents will be recorded in the accident log and reported to management for further investigation.
Monitoring and Review
This Health and Safety Policy will be reviewed annually or more frequently if required by changes in legislation or studio operations. Any incidents or accidents will be thoroughly investigated, and appropriate measures will be taken to prevent future occurrences.
Policy Communication
This Health and Safety Policy will be communicated to all employees during their induction. It will also be available on-site for reference by employees, clients, and visitors.
Waiver and Release of Liability
By execution of this Waiver and Release and/or attending classes studio operated by Sentire Pilates Belgravia Limited or one of its related company (“Sentire”), activities and other programmes, and using Sentire’s premises, facilities and equipment (“Classes” and “Facilities”), you hereby agree that there are certain inherent risks and dangers involved in participating in the Classes. If you observe any hazard during participation, you will bring it to the attention of the nearest Sentire employee or official immediately.
By attending Classes and Facilities, you confirm that all of the below statements are true:
- You are not aware of any heart or vascular problems that could be made worse when participating in physical activity
- You have never felt chest pains while exercising
- You are not aware of any joint or bone problems that could be made worse by a change in physical activity
- It you are pregnant you must inform the studio staff and instructor before start of class and if so whether you are in the first 3 months of your pregnancy.
- You are using a suitable non-slip floor space which is safe and clear of obstructions
You accept and are aware that there are inherent risks associated with physical activity and participation in the Classes . Some of these risks cannot be eliminated regardless of the care taken to avoid injuries. The specific risks vary from one activity to another, but they range from
- minor injuries such as scratches, bruises and sprains;
- major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks and concussions;
- catastrophic injuries including paralysis and death.
In consideration of being allowed to participate in and access the Classes, you hereby
(1) assume full responsibility for any and all injuries or damage which are sustained or aggravated by you as a result of your participation in the Classes and/or use of the Facilities,
(2) waive, release and forever discharge Sentire, its officers, agents, employees, instructors, ambassadors, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in the Classes and/or use of the Facilities, and
(3) represent you have no medical or physical condition which would prevent you from attending any of Sentire’s Classes/Activities and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so.
Sentire hereby advises you that individuals with any chronic disabilities or conditions are at risk in participating in the Classes, and are advised against doing so. In addition, if in the opinion of Sentire staff or instructor, you would be at physical risk by attending the Classes, you will be denied access to the Classes until you supply Sentire Pilates with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Sentire’s concerns, and stating that Sentire’s concerns are unfounded. If you decline to obtain such a letter, you will not be permitted to participate in the Classes or use the Facilities.
Sentire reserves the right to refuse service at its discretion.
By buying a Class you agree to have read this Waiver and release of liability agreement, fully understand its terms and understand that you are giving up substantial rights, including your right to sue. You acknowledge that you are agreeing to this Waiver and Release freely and voluntarily and intend to be a complete and unconditional release of all liability to the greatest extent allowed by law. The term of this Waiver and Release is indefinite.
